Director of Operations

Lifeline Blood Services
183 Sterling Farms Drive
Jackson, TN 38305

Position Summary

Lifeline Blood Services is seeking an experienced and strategic Director of Operations to join our executive leadership team. This position is responsible for directing and coordinating the organization's administrative functions, including Human Resources, Information Technology, Finance, Purchasing, Fleet and Facilities Management, and Administrative Services.

The Director of Operations will work closely with the Chief Executive Officer and department leaders to ensure operational excellence, regulatory compliance, fiscal responsibility, and exceptional service throughout the organization.

Schedule

• Full-Time
• Monday-Friday | 8:00 a.m. - 5:00 p.m.
• On-call as needed
• Up to 25% travel

Essential Responsibilities

Leadership & Operations

• Provide strategic leadership for Administrative Services and oversee daily business operations.
• Direct the HR Manager, IT Coordinator, Administrative Services Associate, Receptionist, Facilities/Fleet Manager, and Warehouse Associate.
• Develop and implement operational strategies that improve efficiency and reduce overhead costs.
• Collaborate with executive leadership to establish organizational goals and financial plans.
• Monitor organizational performance through key performance indicators (KPIs) and operational metrics.
• Evaluate business processes and implement continuous improvement initiatives.
• Manage relationships with vendors, contractors, and external business partners.
• Attend executive leadership meetings and contribute to organizational planning.

Administration

• Oversee purchasing, contracts, accounts payable/receivable, and credit card reconciliation.
• Manage insurance programs, including workers' compensation, property, vehicle, liability, cyber, and employment practices coverage.
• Negotiate and administer vendor and customer contracts.
• Ensure effective purchasing and inventory controls.

Human Resources

• Provide leadership and support to the Human Resources department.
• Partner with department directors on job descriptions and performance evaluations.
• Promote positive employee relations and organizational culture.
• Ensure compliance with applicable federal, state, and employment regulations.
• Oversee relationships with Human Resources vendors and the organization's Professional Employer Organization (PEO).

Information Technology

• Provide oversight of technology systems, telecommunications, software applications, and IT vendors.
• Ensure the security, reliability, and effectiveness of organizational technology.
• Support technology initiatives that improve operational performance.

Fleet & Facilities

• Oversee maintenance and operations of company facilities and fleet.
• Monitor facility maintenance, repairs, inventory, and cleanliness.
• Ensure company assets are maintained in a safe and efficient manner.

Qualifications

Education

• Bachelor's Degree required
• Master's Degree preferred

Experience

• Minimum of five (5) years of progressive operations management experience.
• Experience leading multiple departments and managing organizational operations.
• Experience with budgeting, financial planning, vendor management, and contract administration is strongly preferred.

Knowledge, Skills & Abilities

The ideal candidate will demonstrate:

• Exceptional leadership and organizational skills
• Strong financial and business acumen
• Excellent communication and interpersonal skills
• Ability to analyze data and make strategic decisions
• Experience leading teams in a fast-paced environment
• Ability to manage multiple priorities while maintaining attention to detail
• Knowledge of federal and state employment regulations
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Commitment to excellent customer service and teamwork

Preferred Qualifications

• Demonstrated knowledge of financial management principles through education, training, or progressively responsible work experience.
• Experience managing organizational budgets, financial reporting, and fiscal operations.

Why Join Lifeline Blood Services?

At Lifeline Blood Services, our mission is to save lives by providing a safe and reliable blood supply to the communities we serve. Every member of our team plays a vital role in supporting that mission. We are seeking a collaborative, forward-thinking leader who is passionate about operational excellence and making a meaningful impact.

If you're ready to lead, innovate, and help strengthen an organization dedicated to saving lives, we'd love to hear from you.

Apply today!